Terms & Privacy Policy

Legal Notice

Access to this website is confirmation of your understanding and agreement to be bound by all of the following Terms and Conditions. Use of this website is prohibited unless you agree to all the Terms and Conditions below.

We reserve the right to change any of the Terms and Conditions at any time.

References to ‘you’, ‘your’ and ‘yours’ are references to the person(s) accessing this website.

References to ‘we’, ‘us’ and ‘our’ are references to Hutton John Estate, Lakeland Cottages and Highgate Cabins.

Copyright Notice

The copyright and all other intellectual property rights in this website (including all text, graphics, code, files, database rights and links) belong to us.

You may print out, save or download individual selections only for your own personal, private and non-commercial use.

You must not print out, save, download, copy, reproduce, republish, transmit, broadcast, display, modify or re-use any part or content of this website for any other purpose, including in particular any purpose which re-sells or re-uses the content in any way, without our prior written consent.

Data Protection

Any details which you provide us with from which we can identify you, are held and processed in accordance with our Data Protection Registration. See our Privacy Policy for further details.

Law and Jurisdiction

These Terms & Conditions and any matter relating to this website shall be governed and construed in accordance with the laws of England and Wales. Any dispute relating to the use of this website will be subject to the exclusive jurisdiction of the courts of England and Wales.

This website is aimed at users in the United Kingdom. Users of this website who access it from places outside the United Kingdom do so voluntarily and are responsible for complying with any local laws.

PRIVACY POLICY

Our aim is to safeguard our users’ privacy whilst providing a personalised and valuable service. Collecting personal information is necessary if we are to satisfy the expectations and requirements of our users, e.g. by communicating with them and providing an interactive service. We appreciate that you do not want the personal information you provide to us distributed indiscriminately and here we explain what information we collect, what we do with it and what controls you have.

1. How and when we collect information about you

We collect and process information when you:

Submitted information

• Visit our website or filling in forms on our website
• Purchasing products from our website
• Book a stay at one of our holiday cottages or cabins
• Contact our customer service team or require information from us in any other way
• Participate in our customer satisfaction survey
• Communicate with us via social media networks

2. What information do we collect about you

We may collect and process the following information about you.

• Contact details, such as names, emails, telephone and mobile numbers, gender, addresses and bank details
• Your marketing preference

Additional information

We will collect and store your booking history with us too.

If you contact us with a complaint or query we may keep a record of any phone number and email addresses used to call us as well as the correspondence address.

When you visit our website we may collect information from you automatically by using cookies or other similar techniques.

3. Purpose for processing your company information

We may process your information for the following purposes:

• To send you marketing advertising material
• To authenticate your access to our website and other digital properties
• For system administration purposes and for internal operations, including troubleshooting, data analysis, testing research, statistical and survey purposes
• To distinguish you from other users
• To monitor your use of our website and other digital properties to improve the user experience
• To provide customer support and ensure we provide a good level of customer service
• To tailor any marketing and advertising so that it is more relevant to you
• To notify you of any changes to our service or product offering
• For security and fraud prevention
• To ensure our website and digital properties are safe and secure
• To apply with applicable laws and regulations

4. Legal Basis for processing your information

We will only process your information when we have a legal basis to do so. The legal basis will depend on the purpose for which we have collected and use your information. In almost every case the legal basis will be one of the following:

• Consent: for example where you have provided your consent to receive certain marketing from us. You can withdraw your consent at any time.
• Our legal business interest: where it is necessary for us to understand our customers, promote our services and operate effectively, provided that it is done in a legitimate way that does not unduly affect your privacy and other rights.
• Performance of a contract with you
• Compliance with law: where we are subject to a legal obligation.

5. Where we store your company information

Your information is stored on Supercontrol, our booking platform which has appropriate firewalls and security systems to protect your date from being accessed by unauthorised third parties.

6. How we keep your information

We take steps to ensure your information is kept for as long as is necessary for the purposes for which it was collected. After that time the data will be deleted in accordance with current GDPR regulations.

If you withdraw your consent for allowing us to hold your company information, we will delete any information as soon as is practicable and in accordance with current GDPR regulations.

7. Disclosing your information

We may share your company information with our service providers where this is to help us provide a service to you.

In the event that we sell any business assets we may disclose your information to any prospective buyer. If the business is sold and information we hold about you may be transferred to the buyer.

If we are under a duty to disclose or share your information in order to comply with any legal requirement or regulatory requirement, then we will do so.

8. Your rights

You have rights as to how your information is used and stored. These include: the right to object to the processing of your information for certain purposes, the right to access your information and the ability to delete, restrict or receive a copy of your information.

We will handle your request to exercise your rights in accordance with any applicable law and any relevant legal exemptions. If you wish to exercise your rights please contact us using the details below.

You may also have the right to complain to a data protection authority, if you think we have processed your information in a manner which is unlawful or breaches your rights. If you have such concerns we request that in the first instance you contact us directly so that we can investigate and hopefully resolve your concerns.

9. Changes to this privacy notice

We may change this privacy notice at any time. The new notice will be displayed on our website and in the applicable digital properties. The date this notice was last updated appear at the bottom.

10. Contact us

Any questions or queries regarding this privacy notice should be sent to Kate Fraser, via email to kate@huttonjohnestate.co.uk or in writing to Hutton John Estate, Hutton John, Penrith, Cumbria, CA11 0LZ.

Security

At Hutton John Estate, Lakeland Cottages and Highgate Cabins we are committed to protecting your privacy, we follow strict security procedures to ensure that your personal information is not damaged, destroyed, or disclosed to a third party without your permission, and to prevent unauthorised access. The computers that store the information are kept in a secure facility with restricted physical access, and we use secure firewalls and other measures to restrict electronic access.

Personal Information

Any personal information such as name, postal address, telephone number, and email address given via this website will only be used to provide a requested service and will not be disclosed to any other third party without your prior permission or unless we are required to do so by law.

General Information

Any non-personal information such as IP address, pages accessed, and files downloaded will only be used to determine how many individuals use our site, how many people visit on a regular basis, which pages are most popular, and which pages are least popular. This information doesn’t tell us anything about who you are or where you live, it is simply used to enable us to monitor and improve our service.

Links

This website may contain links to third party sites we have no control over, if you visit those sites you should check you are happy with their own privacy policies and terms of use before providing any personal information. In addition, if you link to our website from a third party, we cannot be responsible for the privacy policies and practices of that third party site.

Your Acceptance

By using this website, you consent to the collection and use of information by West House Pottery in accordance with our privacy policy. If you do not agree to this policy, please do not use our site.

Your Rights

Any personal information submitted via our website must be treated in accordance with the Data Protection Act 2018. To find out more about your entitlements under this legislation, read the 2018 data protection act online here.

If you would like to review or revise information you have previously provided to us online, or you have any questions relating to this Privacy Policy, you may contact us via email at kate@huttonjohnestate.co.uk